Legal

Privacy Policy

Symmetry Wood, PBC · Effective November 10, 2026

01Who we are

This policy applies to symmetrywood.com and the shop on it (the "Site"), which are run by Symmetry Wood, PBC, a Delaware public benefit corporation, 525 S. Hewitt St., Suite 150, Los Angeles, CA 90013. In this policy, "we," "us," and "our" mean Symmetry Wood, PBC.

The Site is intended for visitors in the United States. We do not direct our shop or advertising to people in other countries.

02What we collect

When you place an order

• Your name, email address, and shipping and billing address.
• Your phone number, if the checkout asks for it.
• What you ordered, the amount paid, and the order status.
• Payment details, which you enter on Stripe's secure checkout. We receive confirmation of payment and the last four digits and brand of your card, not the full number.

When you sign up or write to us

• Your email address (and name, if you give it) when you join our newsletter.
• The contents of any email or message you send us.

When you visit the Site

• Basic technical data such as your IP address, browser type, device, pages viewed, and the date and time of your visit, collected by our website host and its built-in statistics.
• Data collected by the Meta Pixel, which can include the pages you view, items you view or buy, your IP address, and browser and device details (see section 06).
• If you arrive through a partner's referral link, an anonymous referral identifier (see section 05).

03How we use it

• To process payments, make and ship your order, and handle returns and support.
• To send order confirmations and shipping updates.
• To send our newsletter, if you subscribed. You can unsubscribe in any email.
• To calculate commissions for our referral partners.
• To measure and improve our advertising on Facebook and Instagram, and to show our ads to people who may be interested in them.
• To keep the Site secure, prevent fraud, and understand how the Site is used.
• To meet legal, tax, and accounting obligations.

04Who we share it with

We do not sell your personal information for money. We share it with service providers that help us run the shop, and only as needed for the job. We also use Meta's advertising pixel, which sends certain visit and purchase data to Meta (see section 06).

Provider	What they do	Data involved
Stripe	Processes payments and checkout	Name, email, addresses, payment details, order amount
Tilda	Hosts the Site and its forms	Technical visit data, form entries
Rewardful	Tracks referrals and calculates partner commissions	Anonymous referral identifier, order amount and status
Mailchimp	Sends our newsletter	Email address, name if provided
Meta (Facebook and Instagram)	Measures and delivers our advertising through the Meta Pixel	Pages and items viewed, purchase events, IP address, browser and device details, cookie identifiers
Shipping carriers	Deliver your order	Name, shipping address, phone if provided

We may also disclose information if the law requires it, to enforce our terms, or to protect the rights, safety, or property of our customers or us. If Symmetry Wood is ever merged with or acquired by another company, your information may be transferred as part of that deal, and we will tell you if it changes how your information is handled.

05Our referral program

We run a referral program with partners who earn a commission when their followers buy from us. To credit those referrals, we use Rewardful, a third-party service.

• When you arrive through a partner's link, Rewardful sets a cookie in your browser that stores an anonymous referral identifier for up to 30 days.
• If you buy, we share the order amount and order status with Rewardful so it can calculate the partner's commission.
• Partners cannot see your name, email address, payment details, or any other personal information. They see only counts of clicks and orders, order values, and order status.
• You can block or delete this cookie in your browser settings. If you do, a partner may not be credited for your purchase.

06Cookies and tracking

Cookies are small files a site stores in your browser. The Site uses:

• Essential cookies from our website host and from Stripe, which keep the Site working and checkout secure.
• Statistics. Our host records visits for basic statistics. Where you have not agreed to analytics cookies, visits are counted without storing a cookie.
• A referral cookie from Rewardful, described in section 05.
• Advertising cookies and the Meta Pixel. The Site uses the Meta Pixel, a snippet of code from Meta. It sets cookies and sends Meta information about your visit, such as the pages you view and whether you complete a purchase, so we can measure how our ads perform and show them to people who may be interested. Meta may link this information to your Facebook or Instagram account if you have one. Meta's use of the data is described in its own privacy policy.

You can block or delete cookies in your browser settings, though parts of the Site, such as checkout, may stop working.

Controlling advertising tracking. You can turn off interest-based ads in your Facebook and Instagram ad settings, block or delete cookies in your browser, use a browser or extension that blocks trackers, or email us to opt out. Some browsers send a "Do Not Track" signal or a Global Privacy Control signal. The Site does not currently respond to Do Not Track signals, because there is no common standard for doing so. Meta's use of the Pixel on the Site means other companies can collect information about your visit for advertising, as described above.

07How long we keep it

We keep order and payment records as long as the law requires for tax and accounting, which is typically several years. We keep newsletter details until you unsubscribe. We keep emails you send us as long as needed to answer you and keep a record of the exchange. After that, we delete the information or remove anything that identifies you.

08How we protect it

The Site runs over HTTPS, and payments go through Stripe's secure checkout. We limit who at Symmetry Wood can see customer information. No method of storing or transmitting data is completely secure, so we cannot promise absolute security. If a security incident affects your personal information, we will notify you as the law requires.

09Your choices and rights

You can ask us to:

• tell you what personal information we hold about you,
• correct information that is wrong or out of date,
• delete your information, and
• stop sending you marketing emails (you can also use the unsubscribe link in any email).

Email us at the address below and we will reply within a reasonable time. We may need to keep some information, such as order records, to meet legal and tax duties, and we may ask you to confirm your identity before we act.

California residents. California law gives residents rights over their personal information, including the right to know what we collect, to request deletion or correction, and to be free from discrimination for using these rights. We do not sell personal information for money. Our use of the Meta Pixel may count as "sharing" personal information for cross-context behavioral advertising under California law. You can opt out of that at any time by emailing us with the subject line "Do Not Sell or Share," or by using the controls described in section 06. We honor these requests whether or not the law strictly requires us to. To make a request, email us.

10Children

The Site is not meant for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.

11Links to other sites

The Site links to other websites, such as our social media pages and partners' pages. We do not control those sites and are not responsible for how they handle your information. Please read their privacy policies.

12Changes to this policy

We may update this policy from time to time. When we make a material change, we will post the new version on this page and update the effective date at the top. If the change is significant, we will also announce it on our home page or by email.